Creche Handbook

Welcome to Our Creche

It’s lovely to have you and your little one with us. Here are a few important things for you to remember about the Calthorpe Project’s crèche:

You must stay on site.

On your first visit we will ask you to complete a registration form so that we can understand your child’s needs and interests. Each time you drop your child off you will be asked to sign a daily register. There is also a record taken if you collect your child to change his/her nappy.

Please bring a healthy snack for them to eat, and something for them to drink. We will ask you about any allergies your child has when you register. We will serve the food that you bring in, and take any necessary precautions if you tell us that they are allergic to food they may come in to contact with bought in by other children or staff.

Please pick your child up by 5 minutes before the session ends to allow staff to feedback to you about how your child got on during the session.

We encourage you to stay for a few minutes to settle your child and then to leave the crèche area for your precious few hours in the co-working space or workshop. Sometimes children can take longer to settle, and our staff will work with you to find the best way to manage the transition.


The crèche is open to a maximum of 12 children, and has 2-3 staff. All staff are suitably qualified and hold a current enhanced DBS check. Students and volunteers may also be involved in the crèche from time to time. They will have enhanced DBS checks, and be supervised by qualified staff. Students are not included in our staff ratios. A Parents Workspace co-ordinator will also be on site.

We always comply with Ofsted requirements for staff to child ratios. If staff ratios fall below minimum requirements, the Parents Workspace will be closed, and fees refunded

If you use the crèche regularly, we will assign a key worker for your child. You will always receive a short verbal report at the end of the session. Staff will keep all aspects of a child’s personal life confidential.

What do we do in the crèche session?

  • Free Play
  • Circle time: welcome songs
  • Creative play activity in our natural garden and play room, including art, gardening, cooking and messy play.
  • Snack Time
  • Story time
  • Time to go home song

We use the early years play room, and the garden area. Please bring hats and sun protection lotion on hot days. You are responsible for changing your child’s nappy or supervising them if they need to go to the toilet.

Children are encouraged to explore all activities in the crèche, whatever their gender, age, ability or culture. We are sensitive to various cultural requirements and will liaise with you to ensure these are met. If there are any issues relating to a child’s play or development we will discuss these with you. If your child is exhibiting any behaviour that puts other children at risk, we will inform you and work with you to resolve the problem.

Equal Opportunities and Inclusion

We welcome children with disability, special educational needs or developmental delay. We will talk with you in advance about how we can best meet your child’s needs, and provide additional staff resources if necessary. We may need to work together to identify appropriate funding for these resources, or refer you on to more suitable provision if we are unable to meet your child’s needs

We are committed to equal opportunities and will challenge racist/sexist or homophobic remarks made by parents or staff whilst on the premises. We value the multi- cultural city we live in and see the value of all people living and working together and wish the children in our care to benefit from this too.

Illness and Medication

Please do not bring your child to the crèche if they are unwell, or have vomited or had diarrhoea within the previous 48 hours. If a child becomes ill during the session, we will ask you to take them home, for the safety of other children.

We cannot administer any medication.

We cannot provide refunds for sessions missed through illness, but we may be able to offer an alternative session if we have more than 24 hours notice

Child Protection and Safeguarding

Your child’s safety is our most important priority. If we are worried about your child’s welfare or safety, we will discuss this with you (except in the case of suspected sexual abuse) and may pass on our concerns to LB Camden’s Safeguarding team if appropriate. We have a safeguarding policy, which is available for you on request.

Complaints and Concerns

If you are not happy with any aspect of the crèche provision please talk to a member of staff. You can then approach the Calthorpe Project Director, Louise Gates. Complaints are usually resolved at this stage. If the complaint cannot be resolved, you can complain directly to Ofsted. The address is on the entrance wall of the Calthorpe Project lobby.

We hope you and your child enjoy the crèche. We welcome your input and any skills you can share with us.

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